Refund policy

Last Updated: 13 October 2026

At Vowspace, we create personalized digital wedding invitations, animated invitation videos, wedding invitation websites, and other digital invitation products to make your special moments memorable.

Since our products are customized according to each customer's preferences, names, event details, and design requirements, our Return, Cancellation & Refund Policy is designed to ensure fairness and transparency for both our customers and our team.

By placing an order with Vowspace, you acknowledge that you have read and understood this policy.

1. Nature of Our Products

Vowspace primarily provides customized digital products and services, including:

Digital wedding invitation websites.
Animated wedding invitation videos.
Digital invitation cards and event invitations.
Personalized wedding invitation designs.
Other customized digital wedding-related products and services.

Our products are generally delivered digitally and are not physical goods. Therefore, physical product returns do not ordinarily apply.

2. Order Cancellation

Customers may request cancellation of an order by contacting us as soon as possible.

Before customization begins: If we have not started designing or processing your order, you may be eligible for a full refund.

After customization begins: Because our products involve personalized design work, cancellation requests may not qualify for a full refund. Any refund will depend on the work completed, costs incurred, and applicable consumer protection laws.

After delivery or final approval: Orders that have been completed and delivered generally cannot be cancelled simply because a customer changes their mind. However, this does not affect your rights where a product or service is defective, materially different from what was agreed, or otherwise eligible for a remedy under applicable law.

To request a cancellation, please contact us through our official customer support channel with your order details.

3. Refund Eligibility

A refund may be considered in the following circumstances:

Order not started: You request cancellation before customization or production begins.
Failure to deliver: Vowspace fails to deliver the agreed digital product within the confirmed delivery timeframe and does not resolve the delay within a reasonable period.
Incorrect or defective product: The delivered product contains a material error attributable to Vowspace or does not substantially match the agreed specifications.
Technical issues: A technical problem attributable to Vowspace prevents the purchased digital product from functioning as agreed and cannot reasonably be resolved.
Duplicate payment: You have been charged more than once for the same order.
Other eligible circumstances: Any other situation in which a refund or alternative remedy is required under applicable law.

Where appropriate, we may first offer corrections, revisions, or technical assistance to resolve the issue. If the issue cannot be satisfactorily resolved, an appropriate refund or other remedy may be provided in accordance with this policy and applicable law.

4. Non-Refundable Circumstances

A refund will not ordinarily be available solely because:

The customer changes their mind after personalized design work has begun.
The customer changes their preferred design, theme, wording, music, or other requirements after approving the relevant work, except where the requested change is covered by the agreed revision terms.
Incorrect names, dates, venue details, or other information were supplied or approved by the customer.
The customer does not provide the information, photographs, text, or approvals required to complete the order.
The customer experiences compatibility issues caused by unsupported devices, outdated software, or third-party platforms outside Vowspace's reasonable control, provided the agreed product otherwise functions correctly.
The customer is dissatisfied with a preference or feature that was not included in the original order description or agreed specifications.

Nothing in this section excludes any refund, remedy, or other right that a customer may have under applicable law.

5. Design Revisions and Corrections

We want your invitation to reflect your special occasion as accurately as possible.

Any revisions included in your selected package will be provided according to the package description and the terms agreed at the time of purchase.

Customers should carefully review names, dates, event timings, venue details, and other information before approving the final design.
Errors introduced by Vowspace will be corrected without additional charges.
Changes requested after customer approval, including changes to previously confirmed details, may incur additional charges where permitted and communicated to the customer.
If the delivered product materially differs from the agreed specifications, we will work with you to correct the issue or provide an appropriate remedy.

Revision limits and any additional charges will be communicated before the customer commits to the relevant work.

6. Delivery Delays

We understand that wedding invitations are often time-sensitive.

Vowspace will communicate the expected delivery timeframe for your order. Customers are responsible for providing all required content, details, and approvals in a timely manner.

If Vowspace fails to meet a confirmed delivery deadline due to circumstances within our control, please contact us so that we can assess the situation and agree on an appropriate resolution.

If the delay materially affects the purpose of the service and cannot be reasonably resolved, a refund or other appropriate remedy may be available in accordance with applicable law.

Any specific delivery guarantee or refund commitment expressly included in your selected package or order confirmation will form part of the applicable order terms.

7. Refund Request Procedure

To request a refund, please contact Vowspace through our official customer support channel and provide:

Your name and registered contact details.
Your order number or payment reference.
The date of purchase.
A clear explanation of the reason for your refund request.
Relevant screenshots, receipts, or other supporting information, where applicable.

We will review your request and may contact you for additional information if necessary.

We aim to respond to refund requests within 5–7 business days of receiving the information reasonably required to assess the request.

This is our target response time, not a restriction on any shorter deadline required by applicable law.

8. Refund Processing

Once a refund has been approved, we will initiate it through the original payment method wherever reasonably possible.

We aim to initiate approved refunds within 7–10 business days of approval. The time taken for the funds to appear in your account may vary depending on the payment provider, bank, or financial institution.

If a refund cannot reasonably be processed through the original payment method, we will coordinate with the customer to determine an appropriate alternative, subject to applicable law and payment-provider requirements.

Any mandatory statutory refund deadline will take precedence over the timelines stated in this policy.

9. Chargebacks and Payment Disputes

If you have a concern regarding a payment or order, we encourage you to contact Vowspace so that we can investigate and attempt to resolve the issue promptly.

Nothing in this section restricts your right to raise a dispute with your bank, payment provider, or the appropriate consumer protection authority.

10. Consumer Rights

This policy is intended to operate in accordance with applicable Indian laws and regulations, including the Consumer Protection Act, 2019, and applicable rules.

Nothing in this policy is intended to waive, exclude, or limit any consumer right or legal remedy that cannot lawfully be excluded or limited.

Where applicable law provides a customer with a right to a refund, replacement, correction, compensation, or another remedy, that right will prevail over any inconsistent provision in this policy.

11. Changes to This Policy

Vowspace reserves the right to update this policy from time to time.

Any revised policy will be published on our website with an updated effective date. Changes will not retrospectively remove rights or remedies that customers have already acquired under applicable law or their existing order terms.

12. Contact Us

For cancellation requests, refund enquiries, or assistance with an order, please contact:

Brand: Vowspace
Website: https://vowspace.in

We appreciate your trust in Vowspace and are committed to providing a transparent, reliable, and thoughtful experience for your special occasion.

Thank you for choosing Vowspace.