Shipping policy

Last Updated: 13 October 2026

At Vowspace, we specialize in personalized digital wedding invitations, animated invitation videos, wedding invitation websites, and other digital wedding-related products.

Since our products are delivered electronically, we do not ordinarily ship physical goods. This Shipping & Delivery Policy explains how we process, prepare, and deliver your digital orders.

1. Digital Delivery

All products offered by Vowspace are primarily digital products and are delivered electronically through an appropriate digital delivery method, such as:

A direct link to your personalized wedding invitation website.
Digital invitation cards or files.
Animated wedding invitation videos.
Email or WhatsApp delivery, where applicable.
Other digital formats specified in your selected package.

Customers do not need to pay physical shipping charges for digital products.

2. Order Processing Time

Once your order has been confirmed and payment has been successfully received, our team will begin processing it according to the selected package.

Processing time may depend on the complexity of the design, the information provided, the selected package, and the number of customization requests.

For personalized orders, the processing period generally begins after we have received all the required information, photographs, event details, and other materials from the customer.

Any specific delivery timeframe communicated on the product page, during checkout, or in the order confirmation will apply to the relevant order.

3. Estimated Delivery Time

The estimated delivery timeframe for each product or package will be communicated on the relevant product page or at the time of purchase.

Where applicable, the delivery timeline begins only after payment is confirmed and all required customer information has been received.

If additional information or approval is required from the customer, the completion date may be affected. We will communicate any material delays where reasonably possible.

If Vowspace is unable to meet a confirmed delivery commitment, customers may contact our support team to discuss an appropriate resolution in accordance with our Return, Cancellation & Refund Policy and applicable law.

4. Delivery Charges

As Vowspace primarily provides digital products, there are no physical shipping or courier charges for standard digital delivery.

If a future product includes physical items or printed materials, any applicable shipping charges, delivery arrangements, and estimated delivery dates will be clearly communicated before the order is placed.

5. Delivery Confirmation

Depending on the product purchased, delivery may be considered complete when the customer receives the agreed digital files, invitation link, or access details through the designated delivery channel.

Customers are responsible for providing accurate contact information, including their email address and WhatsApp number, where required.

Please check your inbox, spam folder, and WhatsApp messages if you are expecting a delivery notification.

6. Delayed or Missing Deliveries

If you have not received your digital product within the confirmed delivery timeframe, please contact our support team.

To help us resolve the issue quickly, please provide:

Your name and registered contact details.
Your order number or payment reference.
The date of purchase.
The product or package purchased.

We will investigate the issue and, where appropriate, resend the files, share the invitation link, or provide other reasonable assistance.

If a delivery failure cannot be resolved within a reasonable period, an appropriate refund or other remedy may be available in accordance with our Return, Cancellation & Refund Policy and applicable law.

7. Customer Responsibilities

To help ensure timely delivery, customers are responsible for:

Providing accurate names, dates, venue details, and contact information.
Submitting all required photographs, text, and other materials promptly.
Reviewing proofs and providing approvals within the requested timeframe.
Ensuring that their email account or messaging application can receive our communications.

Delays caused by incomplete information or delayed customer approvals may affect the expected delivery date.

8. Access to Digital Invitation Websites

If your selected package includes a personalized wedding invitation website, the website's hosting duration and access period will be specified in the relevant package description or order confirmation.

Customers should review the package details to understand the applicable hosting period and any available renewal options.

Vowspace will make reasonable efforts to maintain access during the agreed hosting period, subject to scheduled maintenance, technical limitations, and circumstances beyond our reasonable control.

Any material interruption or failure to provide the agreed service will be addressed in accordance with the applicable order terms and consumer protection laws.

9. Physical Shipping

Vowspace does not ordinarily offer physical products or physical shipping under its standard digital invitation packages.

If physical products become available in the future, the applicable shipping methods, charges, estimated delivery times, and geographical restrictions will be disclosed before purchase.

10. Contact Us

If you have questions about order processing, delivery timelines, or a missing digital product, please contact us:

Brand: Vowspace
Website: https://vowspace.in

We are committed to delivering your digital wedding invitations as smoothly and reliably as possible, so you can focus on celebrating your special occasion.

Thank you for choosing Vowspace.